Privacy Policy

Our commitment to your privacy

Get Kite Pty Limited ACN 617 350 615 and its related bodies corporate (“we” or “us”) recognise that your privacy is very important to you and we are committed to protecting your personal information. NB: 'Xinja' is a trading name for Get Kite Pty Limited.

This policy applies to personal information we handle about our customers, visitors to our website (“Website”), users of our mobile application Xinja (“App”), and members of the public. It provides information about the personal information we collect and the ways in which we use that personal information.

By accessing our Website or using our App, you agree to be bound by the terms of this privacy policy.

The kinds of information we collect

At this stage, the kinds of personal information we collect may include your name, email address and location.

We may also collect information about your interests and preferences, other demographic information such as your gender, age and location, behavioural information about your use of our Website and App and information such as your IP address, browser type, and other software or hardware information. Generally this information is not personal information as it cannot be used to identify you.

How we collect information

We collect personal information when you voluntarily provide it to us, for example:

  1. when you contact us by telephone, email or via our Website or App;
  2. when you create or update a user profile that includes personal information such as your name and contact details;
  3. when you enter your personal information into forms on our Website or in our App;
  4. using “cookies” (see paragraph below).

Cookies and Geo-Location Data

Our Website and App may use “cookies” (these are files that are implanted in your hard drive or device to store and receive identifiers and information about your usage patterns, for example) to enhance or personalise our Website and App. These cookies may also be used to collect and store information about your usage of our Website and our App and your location (including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals, depending on the permissions that you have granted).  We may in any case collect anonymous information that allows us to review information about the date, time and duration of visits to our Website without identifying you. This information is generally automatically provided to us by your web browser or device from which you access our Website or use our App.

How we use personal information

The primary purposes we collect your personal information is to:

  1. to optimise and personalise our Website and App and deliver content to you;
  2. develop new features, products and services;
  3. notify you about new features and products;
  4. provide you with information about our products and services; and
  5. conduct research for our own internal purposes.

We may also use your personal information to send you communications and contact you about our goods and services, programs, events, campaigns, functions or news updates that may be relevant or of interest to you. We will generally give you the option to opt-out of receiving promotional and marketing communications at the time you provide your personal information. If you do not wish to be contacted for these purposes you can let us know at any time by contacting us at the details below. Every commercial electronic communication sent by us will contain a functional unsubscribe facility or otherwise allow you to easily opt out of such communications.

We may aggregate personal information that we collect for reporting and statistical purposes. This allows us to better inform ourselves of your preferences and requirements, and to enable us to monitor the effectiveness of and constantly improve our Website, App and our services. If we disclose any aggregated, demographic or de-identified information to third parties it will not contain any personally identifiable information.

You agree that we may use your personal information for any of these purposes.

The circumstances in which we may disclose personal information

So that we may use your information for the purposes identified above, we may disclose it to external providers of specialised services, for example, marketing and IT services.  We may also share personal information internally (that is, between Get Kite Pty Limited and its related bodies corporate).  

We may disclose your personal information to the extent that we are required to do so by law, including in connection with any legal proceedings or anticipated legal proceedings, or in order to comply with any legal obligation, or to establish, exercise or defend our legal rights.  

We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement.

You agree that we may disclose your personal information in any of these circumstances. We disclaim all liability for any privacy breaches by third parties to whom we have disclosed your personal information in accordance with this policy.

You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us at the details below. Please note that withdrawing your consent may mean that we are unable to provide you with our services.

Do we transfer or disclose any personal information overseas?

We do not, and do not presently intend to, disclose or transfer any personal information to overseas recipients.  If at some point in the future this position changes, we will take reasonable steps to notify you.

Your personal information may however be transferred overseas if we sell, transfer or disclose our database of personal information to an actual or potential successor entity, purchaser or investor who is located or has offices overseas. It is not practicable to specify the likely countries in which recipients of information may be located in this regard.

Security of your personal information

Once in our possession, we take all reasonable precautions to protect the personal information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure.

Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We therefore cannot warrant the security of any information you provide to us over the internet and you do so at your own risk.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our Website or App.  It is your sole responsibility to maintain such confidentiality and we will not be liable for any damage, loss or expense suffered due to such disclosure.

Third parties

Our Website and App may contain links to third party websites and social media features that are hosted by a third party. Links to other websites do not constitute sponsorship, endorsement or approval of the information found on those websites.  You should evaluate the accuracy, relevance and suitability for your purposes of any such information.  We are not responsible for the privacy policies or practices of third party websites, and your interactions with any social media features are governed by the privacy policies and practices of the hosting entities.

Access to and correction of your information

We aim to ensure that your personal information is accurate, complete and up to date. To assist us, please contact us via the details below if any of your details provided have changed or if you believe that the information we hold is inaccurate.

You may request us to provide you with access to the personal information we hold about you at any time. We will respond to your access request as soon as possible, however, prior to disclosing any such information it will may be necessary for you to satisfactorily verify your identity.

There are exceptional circumstances where access to or correction of your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.

Contact us

If you have any questions or complaints about this privacy policy or our treatment of your personal information, or if you would like to access or amend your personal information, please contact us:

[email protected]

We will endeavour to:

  1. provide an initial response to your query or complaint within 48 hours; and
  2. resolve your query or complaint within 10 business days.

If you are still not satisfied, you can contact the Australian Information & Privacy Commissioner (see or call 1300 363 992).

This policy will be reviewed from time to time to take account of new laws and/or changes to our operations.  Any information we hold about you will be governed by our most current policy. We recommend that you periodically review this policy for any changes.

This privacy policy was last updated on 16th May 2017.